The Executive Who Chose Liberation

Over the Corner Office

"After many years navigating Fortune 500 C-suite politics, I left the corporate world ... not because I was done with it, but because I wanted to help executives master the relationship intelligence that determines success at the highest levels."

Dr. Joan Lawrence-Ross

Dr Joan Lawrence-Ross Executive Relationship Coach NYC

The Conversation That Changed Everything

It Started With One Executive's Regret

In 2012, I was sitting across from a senior technology executive who was approaching retirement.

Brilliant technical mind. Successful career. All the markers of "making it."

But when I asked him what he would do differently, he said something I have never forgotten:

"I'd stop performing leadership and start actually leading. I spent 30 years in a mask, afraid to trust what I saw in people and situations because I thought I was supposed to follow the playbook. Now I am retiring, and I realize the instincts I suppressed were right. I just didn't have the courage to trust them."

That conversation changed the trajectory of my career.

Because I recognized myself in his regret.

A modern office space with a large sectional sofa and desk overlooking a city skyline at dusk with a tall skyscraper prominently featured.
A modern boardroom with a large wooden table and chairs facing a panoramic window overlooking a city skyline at sunset.

I HAD SPENT DECADES IN LEADERSHIP & C-SUITE ROLES:

  • Global Chief Learning Officer at AIG
  • Vice President at AXA Equitable
  • Senior Vice President at Citigroup

And I had navigated every political dynamic you can imagine:

  • Board members who questioned my strategy publicly
  • Executive peers who saw me as competition
  • Cross-functional resistance rooted in dynamics I did not create
  • Difficult conversations I was not sure how to navigate
  • Political missteps that could have derailed my career

But here is what I realized in that conversation with the retiring executive:

I had also spent many years learning to read the signals others missed.

  • The unspoken tension in board meetings.
  • The shifting alliances in executive teams.
  • The hidden agendas beneath stakeholder requests.
  • The political landmines before they detonated.

And I had developed strategies that actually worked, not the generic advice in leadership books, but the nuanced approaches required when stakes are highest and relationships most complex.

A modern boardroom with a long wooden table, leather chairs, and large windows overlooking a city skyline.

THAT EXECUTIVE'S REGRET BECAME MY CALLING

Help talented leaders develop the Relationship Intelligence they need to succeed ... 

BEFORE they spend 30 years performing and reach retirement with regret.

In 2014, I left the corporate world to do exactly that.

WHY RELATIONSHIP MASTERY

The Pattern I Saw (And Could Not Unsee)

As Global Chief Learning Officer at AIG and in senior leadership roles at Citigroup and AXA Equitable, I worked with thousands of executives.

And I saw a pattern that broke my heart:

The most technically brilliant leaders were often the ones who struggled most.

  • Not because they lacked intelligence or strategic thinking.
  • Not because they did not work hard.
  • Not because they were not committed.

But because no one had ever taught them the relationship intelligence that determines executive success:

  • Reading political dynamics before they become problems
  • Influencing resistant stakeholders without burning bridges
  • Navigating difficult conversations without defensiveness
  • Building trust with skeptical people quickly
  • Creating strategic alliances that drive results

These are not "soft skills." These are executive essentials.

And, as AI handles more technical work, relationship intelligence is becoming the only sustainable competitive advantage.

Dr Joan Lawrence-Ross Executive Relationship Coach NYC
Dr Joan Lawrence-Ross Executive Relationship Coach NYC

THE SHIFT I SAW COMING:

I realized that while everyone was focused on digital transformation, the real transformation happening was this:

Technical skills were becoming commoditized.

Relationship intelligence was becoming irreplaceable.

  • AI can analyze data. It cannot read the room in a tense board meeting.
  • AI can write strategy reports. It cannot navigate the politics of getting buy-in.
  • AI can automate processes. It cannot build genuine trust with a skeptical stakeholder.

The executives who would thrive were not the ones competing with AI on analysis.

They were the ones mastering the deeply human skills AI cannot touch.

THAT IS WHY I FOCUS EXCLUSIVELY ON HIGH-STAKES RELATIONSHIP MASTERY

Not general leadership development.
Not technical skills training.
Not personality assessments that tell you "your style."

COMPETENCE | CAPABILITY | CAPACITY 

+

CHARACTER | CHEMISTRY | CONNECTION

Relationship intelligence for executives navigating the most complex stakeholder dynamics at the highest organizational levels.

Because that is what actually determines success. And that is what AI will never replace.

The logo displays "UNCOMMON RESILIENCE LLC" in large font with "YOUR ROADMAP TO SUCCESS" in smaller font below. "UNCOMMON" is in blue, and "RESILIENCE LLC" is in black. "YOUR ROADMAP TO SUCCESS" is in light blue.

Why "UNCOMON" With One M?

THE STORY:

When I was founding my business in 2014, my dog Winnie had other plans.

She jumped on my laptop at exactly the wrong moment during business registration ... and her paw deleted the second "M" in "Uncommon" while simultaneously hitting enter.

UNCOMON Resilience submitted.

My first instinct? Fix it immediately. Call customer service. Make it look professional. Spell it correctly.

But then I stopped.

Because I realized something that would become the foundation of everything I teach:

What you think makes you "wrong" is often what makes you most effective.

HERE IS WHAT I MEAN: 

For years, I watched talented executives suppress their natural ability to read people and situations.

They caught political undercurrents before anyone else, then second-guess themselves because it did not match the "professional playbook."

They had sense tension in stakeholder relationships, then override their instincts because they thought they were "overthinking."

They had read non-verbal cues that revealed hidden agendas, then "dismiss" their observations because no one else was mentioning them.

They would correct themselves when they should have trusted themselves.

A close-up of a golden compass with a visible needle pointing north, resting on a wooden surface.

THAT MISSING "M" BECAME MY REMINDER

Your ability to:

  • Sense tension in a room that others miss
  • Read the subtext beneath someone's words
  • Catch the political undercurrent before it becomes a crisis
  • Connect dots between stakeholder behaviors that seem unrelated

That is not overthinking.

That is relationship intelligence.

And it is exactly what I help executives trust, develop, and leverage strategically.

UNCOMON IS NOT A TYPO. IT IS A PHILOSOPHY

Stop correcting your relationship instincts to fit someone else's playbook.
Start trusting the signals you are already sensing ... but have been taught to ignore.

That is where relationship mastery begins.

Someone Who Has Actually Navigated the Dynamics You Are Facing 

Dr Joan Lawrence-Ross Executive Relationship Coach NYC

MY CORPORATE JOURNEY:

For decades, I held C-suite and senior leadership roles at Fortune 500 companies:

GLOBAL CHIEF LEARNING OFFICER | AIG

  • Led global learning and development strategy for 60,000+ employees
  • Navigated board-level politics and executive team dynamics
  • Built coalitions across matrixed, global organization
  • Managed $100M+ budget and cross-functional stakeholder resistance

VICE PRESIDENT | AXA EQUITABLE

  • Senior leadership role in highly political financial services environment
  • Influenced without authority across competing business units
  • Repaired damaged stakeholder relationships I inherited
  • Navigated rapid organizational change and cultural transformation

SENIOR VICE PRESIDENT | CITIGROUP

  • Executive leadership in global financial services
  • Built strategic partnerships across continents and cultures
  • Managed upward, downward, and cross-functionally simultaneously
  • Survived (and learned from) political missteps that could have derailed career 

WHAT THIS EXPERIENCE GAVE ME:

Not just theories about leadership ... lived experience navigating every political dynamic you are facing:

       Difficult board members
       Toxic executive peers
       Cross-functional resistance
       Global stakeholder dynamics
       Organizational politics at the highest levels
       Career-defining relationship decisions

Every challenge you bring to our work together?

I have either navigated it myself or coached hundreds of executives through it.

MY ACADEMIC FOCUS:

Dual Ph.D.:

  • Ph.D. in Training & Performance Improvement
  • Ph.D. in Industrial & Organizational Psychology

Master's Degree:

  • M.S. in Applied Psychology

Why this matters:

I do not just have lived experience ... I have research-backed frameworks for relationship intelligence development.

I understand both:

  • The psychology of why executives struggle with relationships
  • The organizational dynamics that make stakeholder navigation complex

This combination of academic rigor and C-suite experience is rare. And it is what makes the work we do together both strategic and sustainable.

STRATEGIC PARTNERSHIPS

I am trusted by elite talent organizations to work with their most important clients:

Spencer Stuart (global executive search)
Kincentric (organizational consulting)
→ And other premier talent advisory firms

These partnerships are not endorsements ... they are proof that the most sophisticated talent organizations trust me with their clients' most critical leadership challenges.

What Makes My Approach Different

I DO NOT BELIEVE IN:

Generic leadership frameworks that could apply to anyone
Coaching questions that make you "find your own answers" when you need strategic guidance
Predetermined curriculum that ignores your unique challenges
Personality assessments that label you instead of developing you
Scripts and playbooks that do not account for political nuance

I BELIEVE IN:

Reading signals others miss: Pattern recognition developed over 25 years
Strategic guidance based on lived experience: Not theories, but what actually works
Personalized approaches: Your challenges are unique, solutions should be too
Real-time support: High-stakes situations do not wait for your next scheduled session
Confidential partnership: Safe space to process challenges you cannot discuss with your team, HR, peers, or boss

MY UNFAIR ADVANTAGE:

I read people and situations exceptionally well ... connecting dots faster than most.

This is not a claim. It is feedback I have received consistently throughout my career from board members, executive peers, and coaching clients.

When you describe your stakeholder challenge, I see patterns you do not.

I know:

  • What is likely happening beneath the surface
  • Which approaches will backfire (because I have seen them fail)
  • What actually works when stakes are highest
  • How this typically unfolds (so we can get ahead of it)

This pattern recognition is what you are getting ... not just facilitation, but strategic insight from someone who has navigated dynamics like yours thousands of times.

How I Help Executives Master High-Stakes Relationships

After 25 years in senior leadership, C-suite roles and coaching hundreds of executives, I have developed a proprietary framework for relationship intelligence:

THE 4C FRAMEWORK

CLARITY + COURAGE + CONFIDENCE + COMMITMENT

This is not theory. It is the distilled pattern of how relationship mastery actually develops.

CLARITY

See the Relationship Landscape Others Miss

Before you can navigate stakeholder dynamics, you must understand:

  • Who holds real power (not just org chart power)
  • What motivates each stakeholder (beyond what they say)
  • Where political landmines are hidden
  • Which relationships are make-or-break

Without clarity, you are navigating blind.

COURAGE

Act Strategically Despite Uncertainty

Once you see clearly, you must act:

  • Have the difficult conversation you have been avoiding
  • Challenge the resistant stakeholder (without burning the bridge)
  • Speak truth to power when others stay silent
  • Take calculated risks in high-stakes relationships

Without courage, clarity is useless.

CONFIDENCE

Trust Your Judgment Under Pressure

When you act with courage, you need confidence:

  • Trust your read of people and situations
  • Speak with authority even when challenged
  • Recover quickly when relationships get messy
  • Project calm competence under political pressure

Without confidence, you hesitate when you should act.

COMMITMENT

Sustain Results Through Disciplined Execution

Finally, you must commit:

  • Follow through on relationship-building strategies
  • Maintain boundaries even under pressure
  • Persist when stakeholder dynamics get difficult
  • Execute your political strategy with discipline

Without commitment, early wins do not last.

HOW THE 4C FRAMEWORK SHOWS UP IN MY WORK

Whether you are in The Vault (self-paced programs), The Academy (group coaching), or Elite Coaching (1:1 partnership) – the 4C Framework is the foundation.

We develop all four dimensions progressively, customized to your specific challenges and relationship intelligence profile.

The Executives I Serve

MY CLIENTS TYPICALLY:

  • Hold director-level through C-suite roles (or are preparing for them)
  • Navigate complex stakeholder dynamics that require more than generic advice
  • Value relationship intelligence as competitive advantage (not "soft skills" but executive essentials)
  • Face challenges they cannot easily discuss with HR, peers, or even their boss
  • Implement quickly ... they need strategic guidance, not hand-holding
  • See themselves as continuous learners ... they invest in development even at senior levels

I WORK ACROSS INDUSTRIES:

      Financial Services
      Technology
      Healthcare
      Consumer Goods
      Insurance
     ✓ Manufacturing
      Professional Services
      And more

Why industry does not matter:

Relationship intelligence transcends industry. The board member dynamics at a tech company look remarkably similar to those at a financial services firm. Human psychology and organizational politics follow patterns.

WHAT MATTERS MORE THAN INDUSTRY:

  • You are facing stakeholder challenges that feel urgent
  • You recognize relationship mastery as the missing piece
  • You are ready to trust your instincts instead of suppressing them
  • You value strategic partnership over generic coaching

If this describes you, we should talk.

Other Ways I Serve Leaders & Organizations

KEYNOTE SPEAKING & WORKSHOPS

Occasionally, I deliver keynotes and workshops for organizations on:

  • High-Stakes Relationship Mastery for Leaders
  • The AI-Proof Skills That Matter Most
  • Political Navigation for Executives
  • Building Relationship Intelligence at Scale

Current availability: Limited dates (primarily client-requested engagements)

An empty conference room with rows of chairs facing large windows with a city skyline view.

ORGANIZATIONAL CONSULTING

For select organizations, I provide:

  • Executive team effectiveness consulting
  • Succession planning and leadership pipeline development
  • Culture transformation strategy
  • Organizational relationship intelligence development

Focus: Teams and organizations, not individuals

If you are interested in speaking or organizational consulting


Email [email protected] with details of your needs.

Choose Your Path to Relationship Mastery

Whether you are just beginning to develop relationship intelligence or you are navigating C-suite politics right now, I have a pathway designed for where you are, and where you want to go.

THE VAULT

Digital Foundation | Self-Paced Learning

Perfect for:

  • Early-career executives building foundational relationship intelligence
  • Self-paced learners who prefer flexibility
  • Budget-conscious professionals seeking high-value resources

Investment: $297-$997

Explore The Vault

THE ACADEMY

Group Transformation | Live Cohort Coaching

Perfect for:

  • Directors and VPs navigating complex stakeholder dynamics
  • Leaders who value peer learning and community
  • Executives ready for comprehensive transformation

Next cohort: June 2026 (enrollment opens May 1)

Investment: $1,197-$1,497

Explore The Academy

ELITE COACHING

1:1 Partnership | High-Touch Strategic Support

Perfect for:

  • C-suite executives navigating board dynamics and complex politics
  • Senior leaders facing urgent stakeholder crises
  • Anyone needing confidential, strategic partnership

Investment: $7,500-$60,000+

Schedule Discovery Call
NOT SURE WHICH PATHWAY IS RIGHT?

Discover your relationship intelligence gaps, then choose your path

Download The High-Stakes Relationship Audit

The Relationships That Determine Your Success Will Not Master Themselves 

I spent many years navigating Fortune 500 C-suite politics.

I have worked with board members who questioned everything, executive peers who saw me as competition, cross-functional stakeholders who resisted change, and political dynamics that could have derailed my career.

I know what it is like to feel:

  • Blindsided by stakeholder resistance you did not see coming
  • Frustrated that good ideas do not get traction
  • Uncertain how to navigate difficult conversations
  • Alone in challenges you cannot discuss with anyone

And I know what it takes to develop the relationship intelligence that changes everything.

IF YOU ARE READY TO:

  • Stop performing leadership and start actually leading.
  • Trust the signals you are sensing instead of suppressing them.
  • Master the relationships that make or break your career.

Choose your pathway and let us get started.

The Vault – Self-paced digital courses
The Academy – 6-week group coaching
Elite Coaching – 1:1 strategic partnership
Free Assessment – Discover your gaps first

Questions? Email [email protected]